Seon Hong Lee1, Haein Lee1, Jang Hyun Kim2,*
CMC-Computers, Materials & Continua, Vol.72, No.3, pp. 4983-4997, 2022, DOI:10.32604/cmc.2022.027943
Abstract Metaverse is one of the main technologies in the daily lives of several people, such as education, tour systems, and mobile application services. Particularly, the number of users of mobile metaverse applications is increasing owing to the merit of accessibility everywhere. To provide an improved service, it is important to analyze online reviews that contain user satisfaction. Several previous studies have utilized traditional methods, such as the structural equation model (SEM) and technology acceptance method (TAM) for exploring user satisfaction, using limited survey data. These methods may not be appropriate for analyzing the users of… More >