Adnan Muhammad Shah, KangYoon Lee*
Intelligent Automation & Soft Computing, Vol.31, No.3, pp. 1719-1735, 2022, DOI:10.32604/iasc.2022.019666
- 09 October 2021
Abstract Online physician reviews (OPRs) critically influence the patients’ consultation decisions on physician rating websites. The increasing number of OPRs contributes to the challenge of information overload. The worth of development needs to be explored further. Based on the OPRs collected from RateMDs and Healthgrades, and Plutchik’s wheel on human emotions framework, the purpose of this study was to examine the impact of emotional intensity (positive and negative) incorporated in OPRs on review helpfulness (RH). The proposed model was empirically tested using data from two physician rating websites and applying a mixed-methods approach (text mining and… More >
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