Lin Lang¹, Shuang Zhou¹, Minjuan Zhong^1,*, Guang Sun¹, Bin Pan¹, Peng Guo^1,2

CMC-Computers, Materials & Continua, Vol.74, No.2, pp. 3503-3513, 2023, DOI:10.32604/cmc.2023.023596 - 31 October 2022

Abstract Using the RFM (Recency, Frequency, Monetary value) model can provide valuable insights about customer clusters which is the core of customer relationship management. Due to accurate customer segment coming from dynamic weighted applications, in-depth targeted marketing may also use type of dynamic weight of R, F and M as factors. In this paper, we present our dynamic weighted RFM approach which is intended to improve the performance of customer segmentation by using the factors and variations to attain dynamic weights. Our dynamic weight approach is a kind of Custom method in essential which roots in… More >

A. S. Harish^*, C. Malathy

Intelligent Automation & Soft Computing, Vol.36, No.1, pp. 589-600, 2023, DOI:10.32604/iasc.2023.032030 - 29 September 2022

Abstract Retailing is a dynamic business domain where commodities and goods are sold in small quantities directly to the customers. It deals with the end user customers of a supply-chain network and therefore has to accommodate the needs and desires of a large group of customers over varied utilities. The volume and volatility of the business makes it one of the prospective fields for analytical study and data modeling. This is also why customer segmentation drives a key role in multiple retail business decisions such as marketing budgeting, customer targeting, customized offers, value proposition etc. The… More >

Xian Zhao, Pantea Keikhosrokiani^*

CMC-Computers, Materials & Continua, Vol.70, No.2, pp. 3855-3874, 2022, DOI:10.32604/cmc.2022.019750 - 27 September 2021

Abstract The COVID-19 has brought us unprecedented difficulties and thousands of companies have closed down. The general public has responded to call of the government to stay at home. Offline retail stores have been severely affected. Therefore, in order to transform a traditional offline sales model to the B2C model and to improve the shopping experience, this study aims to utilize historical sales data for exploring, building sales prediction and recommendation models. A novel data science life-cycle and process model with Recency, Frequency, and Monetary (RFM) analysis method with the combination of various analytics algorithms are… More >