Faizan Ahmed Khan¹, Farooq Ahmad¹, Arfat Ahmad Khan², Chitapong Wechtaisong^2,*

Computer Systems Science and Engineering, Vol.44, No.3, pp. 2019-2032, 2023, DOI:10.32604/csse.2023.023490 - 01 August 2022

Abstract The need for the analysis of modern businesses is rapidly increasing as the supporting enterprise systems generate more and more data. This data can be extremely valuable for executing organizations because the data allows constant monitoring, analyzing, and improving the underlying processes, which leads to the reduction of cost and the improvement of the quality. Process mining is a useful technique for analyzing enterprise systems by using an event log that contains behaviours. This research focuses on the process discovery and refinement using real-life event log data collected from a large multinational organization that deals… More >

Abid Sohail^1,*, Dhanapal Durai Dominic², Mohammad Hijji³, Muhammad Arif Butt⁴

CMC-Computers, Materials & Continua, Vol.69, No.1, pp. 1141-1157, 2021, DOI:10.32604/cmc.2021.018023 - 04 June 2021

Abstract Enterprises are continuously aiming at improving the execution of processes to achieve a competitive edge. One of the established ways of improving process performance is to assign the most appropriate resources to each task of the process. However, evaluations of business process improvement approaches have established that a method that can guide decision-makers to identify the most appropriate resources for a task of process improvement in a structured way, is missing. It is because the relationship between resources and tasks is less understood and advancement in business process intelligence is also ignored. To address this More >

Abid Sohail^1,*, Khurram Shahzad², P. D. D. Dominic³, Muhammad Arif Butt², Muhammad Arif⁴, Muhammad Imran Tariq⁵

CMC-Computers, Materials & Continua, Vol.67, No.1, pp. 303-319, 2021, DOI:10.32604/cmc.2021.014201 - 12 January 2021

Abstract Business process improvement is a systematic approach used by several organizations to continuously improve their quality of service. Integral to that is analyzing the current performance of each task of the process and assigning the most appropriate resources to each task. In continuation of our previous work, we categorize resources into human and non-human resources. For instance, in the healthcare domain, human resources include doctors, nurses, and other associated staff responsible for the execution of healthcare activities; whereas the non-human resources include surgical and other equipment needed for execution. In this study, we contend that… More >

Ahmad Alomari^1,∗, Alain April¹, Carlos Monsalve², Amjad Gawanmeh³

Computer Systems Science and Engineering, Vol.33, No.3, pp. 219-227, 2018, DOI:10.32604/csse.2018.33.219

Abstract Decision trees are among the best-known decision-making techniques and have been used extensively for both data analysis and predictive modeling. BPM+ is a novel process modeling approach that helps represent business process models in a consistent and structured way to meet different stakeholders’ process representation needs. This paper reports on the outcomes of an ontological analysis of the potential use of decision-tree representations as a new BPM+ perspective for the operational level of abstraction. This new perspective effectively demonstrates how a specialized/operational BPM stakeholder perspective can be used to improve the existing organizational business process More >