Munawar Hassan1, Shafqat Iqbal2, Harish Garg3,*, Shahbaz Gul Hassan4, Yunxian Yan1,*
CMES-Computer Modeling in Engineering & Sciences, Vol.134, No.1, pp. 559-584, 2023, DOI:10.32604/cmes.2022.021385
- 24 August 2022
Abstract The main objective of this paper is to present an integrated approach to evaluate the level of satisfaction of borrowers with the products and services of microfinance institutions (MFI) at different criterion levels. For this, the study adopts the concept of FCEM (Fuzzy Comprehensive Evaluation Method) in concurrence with the AHP (Analytical Hierarchy Process). In our day-to-day situation, the researchers have made many efforts to assess the impact of Microfinance on poverty reduction, but borrowers’ satisfaction is always overlooked. Since the multiple factors impact the borrower’s satisfaction, each factor is made of different items. Thus, More >
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