Phi-Hung Nguyen^*

CMC-Computers, Materials & Continua, Vol.73, No.3, pp. 4779-4800, 2022, DOI:10.32604/cmc.2022.030745 - 28 July 2022

Abstract In today’s fast-challenging business environment, automobile manufacturers are required to supply customers with high-quality vehicles at competitive prices. However, existing research on factors influencing service quality lacks a detailed and systematic understanding, and there is no consensus study on causal relationship and measuring the weights of service quality factors in the automotive manufacturing industry. This study provides an integrated technique for evaluating the automotive service quality in the context of VinFast-the Vietnamese leading brand. First, the Grey Theory System (GTS) is utilized to estimate the subjective views of the decision maker (DM) and overcome incomplete… More >

Huiwei Niu¹, Jiao Yao^1,*, Jing Zhao², Jin Wang^3,4

Journal on Big Data, Vol.1, No.1, pp. 17-24, 2019, DOI:10.32604/jbd.2019.05799

Abstract Railway is the backbone of Chinese transportation system, but its poor quality of services for passengers cause complains now and then. This study first analyzed the influencing factors of service quality on railway passenger, and its quality characteristics was also explained, and finally we proposed an evaluation system of service quality on railway passenger transport. Through the statistical analysis and processing of the basic information from survey data from railway station, trains and the official website of the ticket purchase, the evaluation score of question naire was converted into the score in evaluation index system, More >