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    ARTICLE

    Delivery Service Management System Using Google Maps for SMEs in Emerging Countries

    Sophea Horng, Pisal Yenradee*

    CMC-Computers, Materials & Continua, Vol.75, No.3, pp. 6119-6143, 2023, DOI:10.32604/cmc.2023.038764 - 29 April 2023

    Abstract This paper proposes a Delivery Service Management (DSM) system for Small and Medium Enterprises (SMEs) that own a delivery fleet of pickup trucks to manage Business-to-Business (B2B) delivery services. The proposed DSM system integrates four systems: Delivery Location Positioning (DLP), Delivery Route Planning (DRP), Arrival Time Prediction (ATP), and Communication and Data Sharing (CDS) systems. These systems are used to pinpoint the delivery locations of customers, plan the delivery route of each truck, predict arrival time (with an interval) at each delivery location, and communicate and share information among stakeholders, respectively. The DSM system deploys… More >

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