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    ARTICLE

    Investigating the Use of Email Application in Illiterate and SemiIlliterate Population

    Sadeeq Jan1, Imran Maqsood2, Salman Ahmed3, *, Zahid Wadud3, Iftikhar Ahmad4

    CMC-Computers, Materials & Continua, Vol.62, No.3, pp. 1473-1486, 2020, DOI:10.32604/cmc.2020.08917

    Abstract The use of electronic communication has been significantly increased over the last few decades. Email is one of the most well-known means of electronic communication. Traditional email applications are widely used by a large population; however, illiterate and semi-illiterate people face challenges in using them. A major population of Pakistan is illiterate that has little or no practice of computer usage. In this paper, we investigate the challenges of using email applications by illiterate and semiilliterate people. In addition, we also propose a solution by developing an application tailored to the needs of illiterate/semi-illiterate people.… More >

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