Zhongqin Bi1, Shiyang Wang1, Yan Chen2,*, Yongbin Li1, Jung Yoon Kim3,*
CMES-Computer Modeling in Engineering & Sciences, Vol.128, No.2, pp. 403-426, 2021, DOI:10.32604/cmes.2021.016729
- 22 July 2021
Abstract With the continuous improvement of the e-commerce ecosystem and the rapid growth of e-commerce data, in the context of the e-commerce ecosystem, consumers ask hundreds of millions of questions every day. In order to improve the timeliness of customer service responses, many systems have begun to use customer service robots to respond to consumer questions, but the current customer service robots tend to respond to specific questions. For many questions that lack background knowledge, they can generate only responses that are biased towards generality and repetitiveness. To better promote the understanding of dialogue and generate… More >
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