Yan Li¹, Xiaoguang Zhang^1,*, Tianyu Gong¹, Qi Dong¹, Hailong Zhu¹, Tianqiang Zhang¹, Yanji Jiang^2,3

CMC-Computers, Materials & Continua, Vol.76, No.3, pp. 3691-3705, 2023, DOI:10.32604/cmc.2023.040492

Abstract Automatic text summarization (ATS) plays a significant role in Natural Language Processing (NLP). Abstractive summarization produces summaries by identifying and compressing the most important information in a document. However, there are only relatively several comprehensively evaluated abstractive summarization models that work well for specific types of reports due to their unstructured and oral language text characteristics. In particular, Chinese complaint reports, generated by urban complainers and collected by government employees, describe existing resident problems in daily life. Meanwhile, the reflected problems are required to respond speedily. Therefore, automatic summarization tasks for these reports have been More >

Ren Tao, Chen Shuang^*

CMC-Computers, Materials & Continua, Vol.75, No.3, pp. 6201-6217, 2023, DOI:10.32604/cmc.2023.036178

Abstract A large variety of complaint reports reflect subjective information expressed by citizens. A key challenge of text summarization for complaint reports is to ensure the factual consistency of generated summary. Therefore, in this paper, a simple and weakly supervised framework considering factual consistency is proposed to generate a summary of city-based complaint reports without pre-labeled sentences/words. Furthermore, it considers the importance of entity in complaint reports to ensure factual consistency of summary. Experimental results on the customer review datasets (Yelp and Amazon) and complaint report dataset (complaint reports of Shenyang in China) show that the More >