Open Access

ARTICLE

SERVQUAL Model Based Evaluation Analysis of Railway Passenger Transport Service Quality in China

Huiwei Niu¹, Jiao Yao^1,*, Jing Zhao², Jin Wang^3,4

1 Business School, University of Shanghai for Science and Technology, Shanghai, 200093, China.
2 Department of Transport & Planning, Delft University of Technology, Delft, 2628CN, Netherlands.
3 School of Computer and Communication Engineering, Changsha University of Science and Technology, Changsha, 410114, China.
4 School of Information Science and Engineering, Fujian University of Technology, Fuzhou, 350118, China.

*Corresponding Author: Jiao Yao. Email: .