Open Access

ARTICLE

Developing a Holistic Model for Assessing the ICT Impact on Organizations: A Managerial Perspective

Farrukh Saleem^1,2, Naomie Salim², Abdulrahman H. Altalhi¹, Abdullah AL‐Malaise AL‐Ghamdi¹, Zahid Ullah¹, Noor ul Qayyum¹

1 Faculty of Computing and Information Technology, King Abdulaziz University, Jeddah, Saudi Arabia 2 Faculty of Computing, Universiti Teknologi Malaysia, 81310, Skudai, Johor, Malaysia

* Corresponding Author: Farrukh Saleem,

Intelligent Automation & Soft Computing 2019, 25(2), 259-277. https://doi.org/10.31209/2018.100000002

Abstract

Organizations are currently more dependent on Information and Communication Technology (ICT) resources. The main purpose of this research is to help the organization in order to maintain the quality of their ICT project based on evaluation criteria presented in this research. This paper followed several steps to support the methodology section. Firstly, an experimental investigation conducted to explore the values assessment criterion, an organization may realize from ICT project such as information systems, enterprise systems and IT infrastructure. Secondly, the investigation is further based on empirical data collected and analyzed from the respondents of six case studies using questionnaire based on the findings of literature review. Finally this paper propose the development of a holistic model for assessing business values of ICT from the managerial point of view based on measured factors. The study has contributed in this field practically and theoretically, as the literature has not shown a holistic approach of used eight distinct dimensions for assessing ICT impact over business values. It has combined the previous researches in a manner to extend the dimensions of measuring ICT business values. The model has shown its significance for managers and ICT decision makers to align between business strategies and ICT strategies. The findings suggest that ICT positively support business processes and several other business values dimensions. The proposed holistic model and identified factors can be useful for managers to measure the impact of emerging ICT on business and organizational values.

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Keywords

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