Open Access

ARTICLE

Enhancement of E-commerce Service by Designing Last Mile Delivery Platform

Ali Alkhalifah^*, Fadwa Alorini, Reef Alturki

Department of Information Technology, College of Computer, Qassim University, Buraydah, 52211, Saudi Arabia

* Corresponding Author: Ali Alkhalifah. Email:

Computer Systems Science and Engineering 2022, 42(1), 49-67. https://doi.org/10.32604/csse.2022.021326

Received 29 June 2021; Accepted 30 July 2021; Issue published 02 December 2021

Abstract

The revolution of technology and the rapid evolution of the digital world had a significant effect on the development and expansion of e-commerce. Last mile delivery, for which different app-based delivery services have recently emerged, is a new area of research that is not thoroughly addressed. Delivery service is one of the supporting platforms of e-commerce. One of the delivery issues is that many customers experience difficulties in communicating and coordinating with the logistics companies responsible for the delivery service. This challenge is emphasized in this study which introduces a new system to facilitate communication and coordination between customers and logistics companies by using one identity and one interface. This paper is a programming-based study, as the proposed system evaluates a website to serve logistics companies as well as designs an application (app) to serve the customers of logistics companies. Swift, a powerful open-source and object-oriented programming language, and the mark-up language (HTML) were used to build the last mile delivery system. In addition, Firebase, a cloud-hosted real-time database built on Google infrastructure, were used to develop the system. By increasing the level of customer satisfaction and reducing delivery failure rates, this system will eventually increase the prosperity of e-commerce.

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Keywords

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