TY - EJOU AU - Albahli, Saleh AU - Algsham, Ahmad AU - Aeraj, Shamsulhaq AU - Alsaeed, Muath AU - Alrashed, Muath AU - Rauf, Hafiz Tayyab AU - Arif, Muhammad AU - Mohammed, Mazin Abed TI - COVID-19 Public Sentiment Insights: A Text Mining Approach to the Gulf Countries T2 - Computers, Materials \& Continua PY - 2021 VL - 67 IS - 2 SN - 1546-2226 AB - Social media has been the primary source of information from mainstream news agencies due to the large number of users posting their feedback. The COVID-19 outbreak did not only bring a virus with it but it also brought fear and uncertainty along with inaccurate and misinformation spread on social media platforms. This phenomenon caused a state of panic among people. Different studies were conducted to stop the spread of fake news to help people cope with the situation. In this paper, a semantic analysis of three levels (negative, neutral, and positive) is used to gauge the feelings of Gulf countries towards the pandemic and the lockdown, on basis of a Twitter dataset of 2 months, using Natural Language Processing (NLP) techniques. It has been observed that there are no mixed emotions during the pandemic as it started with a neutral reaction, then positive sentiments, and lastly, peaks of negative reactions. The results show that the feelings of the Gulf countries towards the pandemic depict approximately a 50.5% neutral, a 31.2% positive, and an 18.3% negative sentiment overall. The study can be useful for government authorities to learn the discrepancies between different populations from diverse areas to overcome the COVID-19 spread accordingly. KW - COVID-19; sentiment analysis; natural language processing; twitter; social data mining; sentiment polarity DO - 10.32604/cmc.2021.014265