Open Access
ARTICLE
Analysis of Factors that Affect Government Digitization: A Pilot Case Study of Pakistan
Salman Ahmed*, Muhammad Ali Khan
Department of Computer Systems Engineering, University of Engineering & Technology, Peshawar, Pakistan
* Corresponding Author: Salman Ahmed. Email:
Computers, Materials & Continua 2021, 66(1), 291-301. https://doi.org/10.32604/cmc.2020.012066
Received 12 June 2020; Accepted 03 July 2020; Issue published 30 October 2020
Abstract
One of the greatest factors that affects the economic condition of a
country is its institutions. In the model of good governance, the primary elements
for stronger institution include efficiency, transparency, and accountability; and
technology plays a major role in improving these elements. However, there are
myriad of challenges when it comes to practical integration of technology in these
institutions for efficiency. It is more challenging when a country is developing and
one that is already weak economically. It is also important to mention that the
challenges of digitization in public sector is not limited to developing countries
only. It is equally challenging, even today, in already developed countries to digitally transform their public institutions for improved policymaking and for
responsive service delivery. Many factors contribute to the failure of such digitization initiatives, more so within developing countries. And the purpose of this
paper is to identify those factors, to measure the significance of each of those factors, and to realize and overcome them. This research considered the case study of
Pakistan; however, the results are very likely to match the conditions of other
developing regions around the world. Through questionnaires and interviews,
valuable feedback was gathered from up to 25 senior government officers that
are closely associated with digitization initiatives in public sector. The feedback
to the questions were overall unanimous. The results indicate the most significant
of factors that affect government digitization in this developing region, including
some factors that were not expected.
Keywords
Cite This Article
S. Ahmed and M. Ali Khan, "Analysis of factors that affect government digitization: a pilot case study of pakistan,"
Computers, Materials & Continua, vol. 66, no.1, pp. 291–301, 2021. https://doi.org/10.32604/cmc.2020.012066