Open Access

ARTICLE

Installing an Innovative Helpline at the Psychotherapeutic Outpatient Clinic of the Sigmund-Freud-Privat University in Vienna during the COVID-19-Crisis

Benjamin Bric, Paolo Raile^*

Sigmund-Freud-Privat Universität, Freudplatz 1, Vienna, Austria

* Corresponding Author: Paolo Raile. Email:

(This article belongs to the Special Issue: Psychological assistance for public during the pandemic of COVID-19)

International Journal of Mental Health Promotion 2020, 22(3), 133-147. https://doi.org/10.32604/IJMHP.2020.011375

Received 04 May 2020; Accepted 16 June 2020; Issue published 14 August 2020

Abstract

It was particularly important that the SFU Outpatient Clinic, which plays a relevant role in Vienna’s psychotherapeutic care, has established a corresponding offer during the COVID-19 crisis and continue to provide professional help. In times of insecurity and fear, we have created a safe contact point to which people could turn for help. In the following article the experiences of setting up an innovative psychotherapeutic Helpline, which is in operation since 21st of March 2020 at 12:00 at the psychotherapeutic outpatient clinic of the Sigmund Freud Private University in Vienna, will be discussed. Furthermore, statistical data on the number of callers, the sex of them, the reasons of calling and the assignments as well as personal experiences will be shown.

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