Specifics and Operational Procedures of the Psychological Assistance Hotline during the COVID-19 Pandemic in China
- Xiaoming Jia, Linyu You, Qin An*
School of Humanities and Social Sciences, Beijing Institute of Technology, Beijing, 100081, China
* Corresponding Author: Qin An. Email:
(This article belongs to this Special Issue: Psychological assistance for public during the pandemic of COVID-19)
* Corresponding Author: Qin An. Email:
(This article belongs to this Special Issue: Psychological assistance for public during the pandemic of COVID-19)
Received 21 April 2020; Accepted 23 May 2020; Issue published 14 August 2020
Abstract
Psychological hotlines became the most convenient and feasible way
to provide psychological intervention for the needy after the outbreak of COVID-
19. Hotlines assisting in defeating the coronavirus functioned quite differently
from general psychological hotlines and face-to-face counseling. This article
discusses the specificity of hotlines of this kind, including appropriate
operational procedures that include the overall assessment and the empathetic
understanding of the clients, a quick focus on goals, and real-world oriented
assistance. Major administrative and ethical concerns are also addressed.
Keywords
COVID-19 pandemic; psychological assistance hotlines; operational procedure; ethics
Cite This Article
Jia, X., You, L., An, Q. (2020). Specifics and Operational Procedures of the Psychological Assistance Hotline during the COVID-19 Pandemic in China. International Journal of Mental Health Promotion, 22(3), 115–121.
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