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The Psychological Hotline Services Quality Survey during the Pandemic of COVID-19 in Mainland China

by Xiubin Lin, Joshua Swift, Yin Cheng, Qin An, Hong Liang, Yangsheng Wang, Xiaoming Jia

1 Key Laboratory of Adolescent Cyberpsychology and Behavior (CCNU), Ministry of Education, Key Laboratory of Human Development and Mental Health of Hubei Province, School of Psychology, Central China Normal University, Wuhan, 430079, China
2 Department of Psychology, Idaho State University, Pocatello, ID 83201, USA
3 Hubei Oriental Insight Mental Health Institute, Wuhan, 430070, China
4 School of Humanities and Social Sciences, Beijing Institute of Technology, Beijing, 100081, China
5 Beijing Huilongguan Hospital, Beijing, 100096, China

* Corresponding Author: Xiaoming Jia. Email:

(This article belongs to the Special Issue: Psychological assistance for public during the pandemic of COVID-19)

International Journal of Mental Health Promotion 2020, 22(3), 109-113. https://doi.org/10.32604/IJMHP.2020.011128

Received 02 April 2020; Accepted 23 May 2020; Issue published 14 August 2020

Abstract

The outbreak of the COVID-19 pandemic has provoked a significant amount of panic due to dramatic changes in daily routines for residents all over China. In response, more than 600 psychological hotlines have been built or modified and have supplied mental health services for the public. Regarding the service quality of the hotlines, a survey has been conducted to investigate the running of hotline services during the COVID-19 pandemic. The results reveal that the more successful hotlines all had better trained hotline counselors, and in the meanwhile, the key features of providing supervision arrangements and training resources. Moreover, the referral list should be adjusted according to the accessibility of the recourses during the pandemic.

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