Open Access
ARTICLE
Bridging the Gap between Ethical Climate and Nurses’ Service Behaviors: the Critical Role of Professional Well-Being
Na Zhang1,*, Jingjing Li2, Xing Bu2, Zhenxing Gong3, Gilal Faheem Gul4
1 School of Economics and Management, Beijing Information Science & Technology University, Beijing, 100192, China
2 Donlinks School of Economics and Management, University of Science & Technology Beijing, Beijing, 100083, China
3 School of Business, Liaocheng University, Liaocheng, 252000, China
4 Department of Business Administration, Sukkur IBA University, Sukkur, Pakistan
* Corresponding Author: Na Zhang. Email:
International Journal of Mental Health Promotion 2018, 20(3), 99-110. https://doi.org/10.32604/IJMHP.2018.010803
Abstract
Although the importance of nurses’ service behaviors has been
increasingly emphasized, few studies accounted for how organizational or
individual antecedents affect nurses’ psychological processes to implement
service behaviors. Additionally, they mainly focused on the one side of roleprescribed service behavior and ignored the effect on extra-role service behavior.
This study seeks to explore the relationship between ethical climate and nurses’
service behaviors from a comparative view, of the role-prescribed and extra-role
service behavior and examine the mediating effect of nurses’ professional wellbeing (as characterized by positive attitudes toward work, specifically harmonious
work passion and obsessive work passion). Survey data from 378 nurses in China
indicate that nurses’ harmonious work passion mediated the effects of ethical
climate on both their role-prescribed and extra-role service behavior; however,
obsessive work passion only mediated the effect of ethical climate on roleprescribed service behavior. Managerial implications and future research
directions are discussed in this study.
Keywords
Cite This Article
Zhang, N., Li, J., Bu, X., Gong, Z., Gul, G. F. (2018). Bridging the Gap between Ethical Climate and Nurses’ Service Behaviors: the Critical Role of Professional Well-Being.
International Journal of Mental Health Promotion, 20(3), 99–110. https://doi.org/10.32604/IJMHP.2018.010803